In Part 1 we looked at straightforward ways to more easily maintain engagement with customers. Now let’s find out why they’re doing what they’re doing and how to use that insight to your organization’s, and their own, benefit. 4. Ask for Feedback and Listen Feedback is the insight an organization needs to determine if they … Continue reading Six Ways to Understand Customer’s “Why” and Achieve ROI – Part Two
Tag: UX
by Stuart Ridgway, Original Music for Film and Television. I originally wrote this article for Excella.com on October 5, 2016. More and more, the development world is embracing Agile practices. As we learned in Part I of this series, the UX team must find a balance between gaining a complete understanding of the customer with bringing high impact … Continue reading UX for an Agile World (Part III)
by Stuart Ridgway, Original Music for Film and Television. I originally wrote this article for Excella.com on September 26, 2016. More and more, the development world is embracing Agile practices. Yet, as we learned in UX for an Agile World (Part I), UX doesn’t necessarily integrate well with Agile development: Agile is about short development sprints … Continue reading UX for an Agile World (Part II)
by Stuart Ridgway, Original Music for Film and Television. I originally wrote this article for Excella.com on September 13, 2016. More and more organizations are recognizing User Experience (UX) as a cornerstone of the products and services they deliver. Beyond being a hot buzzword, there is real science, methodology, and process behind the UX services … Continue reading UX for an Agile World (Part I)
by Stuart Ridgway, Original Music for Film and Television. I originally wrote this article for Excella.com on May 19, 2016. As we continue to grow at Excella, we strive to fine tune our UX service. It’s not enough to provide UX services merely as adjuncts to development projects. Our aim is to build a UX practice that … Continue reading How to Personalize Your UX Service Offering
by Stuart Ridgway, Original Music for Film and Television. You can see my presentation on this topic at the UXDC 2015 conference. This is Part Three of Three in a series that identifies opportunities for improving the experience of working with open data. In Part One we established that there are at least two primary … Continue reading Don’t Let Bad UX Kill Your Open Data – Part 3
by Stuart Ridgway, Original Music for Film and Television. You can see my presentation on this topic at the UXDC 2015 conference. This is Part Two in a series that identifies opportunities for improving the experience when working with open data. In Part One we established that there are at least two primary opportunities. In this … Continue reading Don’t Let Bad UX Kill Your Open Data – Part 2
by Stuart Ridgway, Original Music for Film and Television. You can see my presentation on this topic at the UXDC 2015 conference. Not much has been written about the user experience (UX) of working with open data. This is troublesome for those of use who work with open data everyday; we either provide a sub-optimal experience for our data customers or we suffer … Continue reading Don’t Let Bad UX Kill Your Open Data – Part 1
Stuart Ridgway 